How long should I wait for a confirmation email?
We respond swiftly after a reservation is made. This usually happens within 24 hours. If you do not hear from us within 24 hours, please contact us via phone or email so that we may sort it out.
Can I cancel my reservation?
Customers will receive a full refund with 24 hours notice of cancellation. This 24 hours cancellation policy applies to customers that book within 24 hours or day of the tour. Also customer are given a full refund in case of operator cancellation due to weather conditions or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.
Why do I get errors during payment?
When making a reservation, one is required to make payments through a credit card. When errors occur, however, it may be due to one or more reasons, mainly due to the entry of incorrect information. To avoid this, ensure that the credit card number is entered as it appears on the card without any symbols or spaces. Also, make sure that the zip code and the billing address are those under which the card is registered. Furthermore, the name you input should also be the same as the name on the card. Finally, ensure that your account is active and has enough funds to cover the transaction.
What kinds of tours can I reserve?
Our reservation system allows you to make reservations on all the tours and packages that we have on offer. This ensures that, whichever tour you wish to go to, we have a way of securing space for you from the comfort of your home or office. In addition to this, the system also allows you to make special requests such as bilingual guides, facilities for people with special needs, and special accommodations for children.